Frequently Asked Questions

Straight answers
to real questions.

If you don't find what you're looking for, call us directly at 480-862-6131. Most of the time the owner picks up.

General

We're a full-service digital agency that does four things at a high level: web design & development, online advertising (PPC), mobile app development, and website repair. Everything is done in-house by our own team — no subcontractors, no outsourcing, no offshore labor. When you hire us, you're working directly with the people who build and manage your project.

Most of our clients are small to mid-size businesses — typically owner-operated companies that need real digital marketing, not just a presence. We work across a wide range of industries: law firms, medical practices, home services, e-commerce, hospitality, real estate, financial services, and more. If your business depends on being found online and converting visitors into customers, we're a strong fit.

Yes. 100%. We have two offices — one in Parkland, Florida and one in Phoenix, Arizona. Every member of our team is based in the United States. We do not outsource, subcontract, or use offshore labor of any kind.

When you call us, someone in the US picks up. Most of the time it's the owner.

No. We don't lock clients into long-term contracts. Our clients stay because the work produces results — not because they're contractually obligated to. That's a level of accountability most agencies actively avoid.

For project-based work (websites, apps), there's a standard project agreement. For ongoing services (advertising management), we operate month-to-month. You can leave whenever you want, and you take everything with you — accounts, data, code, all of it.

Web Design & Development

It depends on what you need, but we'll give you a straight answer. A professionally built, custom-coded business website typically starts around $3,000–$5,000 for a clean, high-performance site. More complex projects — e-commerce, custom functionality, integrations — scale up from there.

We don't use templates or drag-and-drop builders. Everything we build is hand-coded, which means it's faster, more flexible, and built to last. You're not paying for a theme with your logo on it — you're getting a site engineered from scratch for your business.

We'll give you real numbers early. No "it depends" followed by silence. Tell us what you need and we'll tell you what it costs.

You should ask that friend's guy a few questions first: Will the site load in under 2 seconds? Will it be optimized for search engines? Will the code be clean enough for Google to index properly? Will it be accessible on every device? Will they be around in six months when something breaks?

A $500 website is usually a WordPress theme with a logo swap and some placeholder text. It works — until it doesn't. When your site is slow, breaks on mobile, gets hacked because nobody updated the plugins, or just doesn't rank — the cost of fixing it almost always exceeds what a proper build would have cost in the first place.

We're not competing with your friend's guy. We're building something your business can actually grow on.

No. We write code. Every site we build is hand-coded from scratch using modern technologies. No WordPress, no Wix, no Squarespace, no page builders, no themes.

That's not elitism — it's a practical choice. Builder-based sites carry bloat, security vulnerabilities, plugin dependencies, and performance ceilings that custom code simply doesn't have. Our sites load faster, rank better, and give us complete control over every detail.

If you already have a WordPress site and need help with it, we can do that too — through our website repair service. But for new builds, we write it ourselves.

Yes. Depending on the project, we can integrate a lightweight content management system that lets you update text, images, and basic content without touching code. For simpler sites, we'll walk you through how to make common changes — or we'll handle them for you.

Either way, you're never locked out of your own site. You own everything, and we'll make sure you have the access and knowledge to manage it going forward.

Usually, yes. We take on sites built by other developers or agencies all the time — through our website repair service. We'll audit what's there, tell you honestly what's worth keeping and what needs to be rebuilt, and give you a clear plan.

Sometimes the best path is a repair. Sometimes a full rebuild makes more sense financially. We'll tell you which one applies to your situation and why — no sugarcoating.

Online Advertising

All of it. PPC (pay-per-click) is the model — you pay when someone clicks your ad. Google Ads is the biggest platform, but "online advertising" also includes Microsoft Ads (Bing), Meta (Facebook/Instagram), YouTube, display networks, and remarketing.

We manage campaigns across all of these platforms. Most of our clients start with Google Ads because that's where the highest-intent traffic lives — people actively searching for what you sell. From there, we expand based on data, not assumptions.

Because you're probably leaving money on the table — and you may be wasting more than you realize. Google makes it very easy to set up a campaign and very hard to run one well. The default settings are designed to maximize Google's revenue, not yours.

We audit self-managed accounts regularly, and the pattern is almost always the same: broad match keywords burning budget, no negative keyword strategy, poor ad copy, missing extensions, no conversion tracking (or broken tracking), and campaigns structured in a way that makes optimization impossible.

We'll audit your account for free. If we can't improve it, we'll tell you. If we can, we'll show you exactly where the waste is before you spend a dime with us.

That's one of the most common things we hear, and the answer is almost always the same: it wasn't Google Ads that failed — it was how the campaign was set up and managed.

Most failed campaigns share the same problems: wrong keyword match types, no negative keywords, poor landing pages, broken conversion tracking, and nobody actively managing the account after launch. Google's "Smart" campaigns and automated suggestions make it worse by optimizing for clicks instead of actual business results.

The platform works. Millions of businesses profit from it every day. The question is whether it was set up by someone who knows what they're doing. We'll look at what went wrong last time and show you exactly what we'd do differently.

Very different. Companies like AT&T, YellowPages, and Hibu act as middlemen — they take your money, run campaigns inside their accounts, and give you limited (if any) visibility into what's actually happening. You don't own the data, you don't own the account, and when you leave, everything disappears.

With us, you own your Google Ads account. You own your data. You see every keyword, every ad, every dollar spent. We manage the campaigns inside your account, and if you ever leave, you take everything with you. No lock-in, no hostage-taking.

We also don't mark up your ad spend. When you give Google $1,000, that entire $1,000 goes to Google. Our management fee is separate and transparent.

There are two costs: your ad spend (what you pay Google/Meta directly) and our management fee (what you pay us to run the campaigns). They're separate and transparent.

Ad spend depends on your industry, market, and goals. Some businesses do well with $1,200/month. Others invest $10,000+ and see strong returns. We'll recommend a realistic budget based on your competitive landscape — not a number we pulled out of thin air to close a deal.

Our management fee is based on the complexity and scope of the campaigns. We don't take a percentage of your ad spend — that model incentivizes us to spend more of your money, which is a conflict of interest we refuse to build into our pricing.

We'll tell you upfront what it'll cost. No hidden fees, no "it depends" without a follow-up. Straight numbers before you commit.

Yes. Microsoft Advertising (which covers both Bing and Yahoo search) is part of our standard toolkit. It typically has lower cost-per-click than Google and reaches an audience that skews slightly older and higher-income — depending on your business, it can be a very efficient channel.

We don't treat it as an afterthought. When it makes sense for your business, we build and manage Microsoft Ads campaigns with the same level of attention as Google.

Yes. Absolutely. Non-negotiable. Your Google Ads account, your Microsoft Ads account, your Meta account — all of them are set up under your business, with your payment method, in your name. We get manager access to do our work, but you are the owner.

If we part ways, you keep everything: the account, the campaign history, the conversion data, the keyword research — all of it. We don't hold anything hostage. Ever.

SEO

Yes — but not the way most agencies sell it. We don't offer "SEO packages" full of busywork and vanity metrics. What we do is build websites that are technically optimized for search from the ground up: clean code, fast load times, proper structure, schema markup, and content that's written for humans and indexable by search engines.

For ongoing SEO campaigns (content strategy, link building, local SEO), we take on a limited number of clients and focus on sustainable, white-hat tactics. We won't promise you page-one rankings in 30 days because that's not how it works — and anyone who promises that is either lying or using techniques that will eventually get your site penalized.

Because the SEO industry has a credibility problem, and we'd rather not be lumped in with it. The market is flooded with agencies selling $299/month "SEO packages" that amount to automated reports and meaningless link placements. Businesses get burned, become skeptical, and the whole discipline gets a bad name.

We focus on what we can prove and what we can control: building technically excellent websites, managing high-performing ad campaigns, and delivering measurable results. SEO is part of that — but we let the work speak rather than selling it as a standalone promise.

Both, eventually — but if you need results now, start with PPC. Paid advertising gets you in front of high-intent searchers immediately. SEO is a long-term investment that compounds over time, but it takes months to build momentum.

The smartest approach for most businesses: launch PPC to drive revenue today while building an SEO foundation that reduces your dependence on paid traffic over time. We'll help you figure out the right balance based on your budget, timeline, and competitive landscape.

Mobile Apps

We build native and cross-platform mobile applications using React Native, Swift (iOS), and Kotlin (Android), depending on the project requirements. For most business apps, React Native gives you a native experience on both platforms from a single codebase — faster development, lower cost, no compromise on performance.

For apps that require deep platform integration, hardware access, or maximum performance, we go fully native. We'll recommend the right approach based on what your app needs to do — not based on what's easiest for us.

Yes. We've built and shipped real apps that are live in the App Store and Google Play. Two examples:

Notty — a full-featured mobile application built from the ground up, designed, developed, and deployed by our team.

MyUSALove — another production app we designed and built, available on both iOS and Android.

These aren't mockups or concepts — they're live, functioning applications used by real people. We can walk you through the architecture, the design decisions, and the development process behind each one.

We use AI as a development tool — the same way a surgeon uses better instruments. AI assists with code generation, debugging, analysis, and testing. But every line of code that ships is reviewed, understood, and approved by our developers.

We don't paste prompts into ChatGPT and call it development. AI accelerates our workflow and helps us catch issues faster. The architecture, the logic, the decisions — that's all human.

AI makes us faster. It doesn't replace the thinking. The quality bar stays the same — the delivery timeline gets shorter.
Working With Us

Easy. Fill out our contact form or call us directly at 480-862-6131. Tell us about your business and what you're trying to accomplish. We'll have a real conversation — no pitch deck, no demo, no pressure — and figure out if there's a fit.

If we're the right match, we'll scope the project and give you a clear proposal with real numbers. If we're not the right fit, we'll tell you that too. Honestly.

Fast. Most inquiries get a response within a few hours during business days. For existing clients, we're typically available by phone or email the same day. If something is urgent — your site is down, a campaign is burning budget — we treat it like the emergency it is.

We don't use ticket systems or support queues. You reach the people doing the work, directly.

Absolutely. Our offices are in Florida and Arizona, but we work with clients across the country. Everything we do is digital — web development, advertising management, app development — none of it requires us to be in the same city. We communicate by phone, email, and video call, and the work quality doesn't change based on geography.

Tell us. Directly. We'd rather hear it from you immediately than find out months later that something wasn't right. We don't take feedback personally — we take it seriously.

If something isn't meeting your expectations, we'll address it. If a campaign isn't performing, we'll adjust it. If a project isn't heading in the right direction, we'll course-correct. And if we genuinely can't deliver what you need, we'll tell you — and help you transition to someone who can.

Remember: we don't use contracts to retain clients. If the work isn't earning your business, you can walk away at any time. That's the point.

Your question isn't here?

We're an open book. If you have a question that isn't covered above, pick up the phone or send us a message. No pressure, no sales pitch — just a straight answer.

Ready to Get Started?

Let's build something that actually works.